FAQ

How long does delivery usually take?
Orders are prepared within 1–2 business days, and delivery typically takes 3–7 business days after dispatch. In most cases, your order will arrive within 4–9 business days. Once your parcel is on its way, you will receive a tracking email so you can follow the delivery progress.

What is Braumier?
Braumier is an online fashion store offering carefully selected styles designed to feel effortless, modern, and wearable. Our focus is on quality pieces and a smooth shopping experience from start to finish.

Do you offer free shipping?
Yes. All orders include free shipping within the United Kingdom. There are no minimum order values or special conditions.

What payment methods can I use?
We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Venmo, and Visa. All payments are securely processed using SSL encryption.

Can I return an item if it doesn’t work out?
Of course. You have 60 days from the delivery date to request a return. Simply email us at info@braumier.com and our team will guide you through the next steps.

How long does it take to receive a refund?
Once your returned item has been received and inspected, refunds are processed within 7 business days. Your bank or payment provider may take additional time to reflect the refund.

Do you ship outside the United Kingdom?
At the moment, we only deliver within the United Kingdom. Our priority is providing reliable service locally. If this changes in the future, we will share updates with our customers.

Is it possible to exchange an item?
Yes, exchanges are available upon request. Please contact info@braumier.com, and we will help you find the best option, subject to availability.

What should I do if my order hasn’t arrived yet?
First, check the tracking link sent in your shipping confirmation email. If it has been more than 7 business days since dispatch and your parcel has not arrived, please contact us at info@braumier.com so we can assist you.

Can I change or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it. Contact us as soon as possible after placing your order, and we will do our best to help.

Is my personal and payment information secure?
Yes. Protecting your data is very important to us. Braumier does not store sensitive payment information, and all transactions are handled through secure, encrypted systems.

Still need help?
We are always happy to assist. If you have any questions or need further support, please email us at info@braumier.com and our team will get back to you as soon as possible.